FAQs

The Select CITYWALK Loyalty Program is designed to reward dedicated Select CITYWALK Shoppers. It provides you with Rewards Points/Stars for each purchase made in participating stores as per the applicable Reward Scheme. The Rewards Points/Stars are then redeemed for Gift Vouchers over Select CITYWALK Rewards APP, that can be utilized against future purchases at Select CITYWALK.

General Terms & Conditions as quick reckoner :

• Bills are required to be uploaded/ scanned within 7 days of the purchases made of participating brands at Select CITYWALK. Only Original bill copy images will be applicable.
• Guest will earn 5% Reward Points and 5% Stars on spending from the participant brand within Select CITYWALK subject to a maximum limit of Rs. 1,00,000/- of per invoice /bill.
• The Reward Points/ Stars will be calculated on the actual payment (through paid in Cash /UPI/Debit & Credit Card/ Digital payment) made by the customer at the participating store. Any payment and/or adjustment through Gift Cards/ Vouchers/ Croma Wallet/Brand Wallet/ In-store sale bill/ Promotional Discounts/ Redemption of Points, etc. in a purchase will not be considered for calculating the reward points/stars on the purchase.
• The validity of Reward Points is 30 days and stars are valid for 24 hrs from(including) the date of earning and thereafter, earned Reward Points/stars will automatically lapse without any notice / information, if not redeemed.
• The Points and stars can be redeemed/unlocked for vouchers under Offers , using toggle Vouches/Rewards for points and stars respectively.
• All vouchers @ Select CITYWALK Rewards App (Offers/Rewards) which are redeemed/unlocked are required to be collected from the Rewards Desk at Ground Floor, Lift Lobby B except e -vouchers, wherein it can be used directly at the store with the mentioned e-code with expiry and conditions. Once the voucher(s) are unlocked, they need to be physically collected from the Rewards Desk/dispersal point within 7 calendar days (including redeem date)/date of expiry on the voucher(s) ,whichever is earlier. Post these 07 days the User will have 'No CLAIM' whatsoever. The Company will have the right to discard/destroy etc. over these voucher(s).
• Some common conditions applicable on vouchers unlocked/redeemed/collected :
  • 1 Voucher is valid on 1 Invoice only.
  • Vouchers are valid at Select CITYWALK Only.
  • Issued, Unlocked or Expired voucher will not be exchanged or returned. Request you to recheck before confirming to Unlock.
  • Vouchers are not valid on SALE, Discount/Promotion Offers and can be used on fresh stocks only or as per the applicable policy of the respective brand.
  • F&B Coupons are valid on Dining only and not valid on takeaways.
  • These conditions may vary from brand to brand and decision of the brand/mall management is final and binding upon all.
• More detailed terms and conditions which are applicable can be seen under the tab My Account under Help and Support.

Steps to follow to :

Earn Points/Stars

• Select Bill Scan option > Scan and upload bill one by one.
• Bill will be approved and points/stars will be credited into account.
• History can be seen under My Account - Select Bill Scan history.

Burn Points/Stars

Go to Offers

• Select Vouchers option on the toggle for redeem of Points - Choose and unlock the brands after seeing the t&c.
• Select Rewards option on the toggle for redeem of Stars- Choose and unlock the brands after seeing the t&c.
• You can see the points/stars which are going to expire in 24hrs under My Account Wallet Balance.
• History of Vouchers unlocked /pending collected can be seen under My Account- Offers Option - Select Toggle Vouchers/Rewards to See vouchers redeemed against Points/Stars
• All redeemed vouchers need to be collected from Rewards Desk of Mall.
• Collected Vouchers can be redeemed at the store as per t&c.

Play Games

• Under Rewards Select the games you wish to play.